Refund & Cancellation Policy

01Current Status: Free Plans & Design Partner Program

DoCoreAI is currently free to use. The Free plan ($0, up to 100,000 API requests/month, no credit card required) and the Design Partner Program (full platform access at zero cost for select enterprise teams) involve no payment — so there's currently nothing to cancel or refund.

This policy sets out the terms that will apply once paid Pro and Enterprise subscriptions launch, with payments processed via Paddle. See our Pricing page for current plan details and availability.

02General Policy

By subscribing to a paid DoCoreAI plan, you agree to the refund and cancellation terms below. We aim for transparency: subscription charges are generally final once a billing cycle begins, but certain situations — like duplicate charges or billing errors — may be eligible for a refund.

03Eligible Refund Scenarios

We'll consider a refund in the following cases:

• Duplicate payments — you were inadvertently charged more than once for the same billing period
• Billing errors — you were charged an incorrect amount due to an error on our part, such as the wrong plan tier being applied
• Access-blocking technical issues — a platform issue prevented you from accessing the plan you paid for, where the issue was not caused by your own environment or configuration

If your situation matches one of these, contact us within 7 days of the charge — see Section 8.

04Non-Refundable Charges

Once a billing cycle begins, subscription fees for that cycle are non-refundable — including usage already consumed, such as API requests processed, telemetry stored, or dashboard access during that period.

This section doesn't apply to the Free plan or the Design Partner Program, since no payment is collected for either.

05Cancellations

You can cancel a paid subscription at any time from Account Settings. Cancelling stops future billing — your current plan remains active until the end of the billing cycle you've already paid for, after which your account reverts to the Free plan, subject to Free plan limits.

06No Prorated Refunds

We don't provide partial or prorated refunds for unused time remaining in a billing cycle, except under the scenarios described in Section 3. Access continues, as described in Section 5, until the cycle ends.

07Annual Subscriptions

Where annual pricing is available — contact saji.john@docoreai.com to discuss — the same principles apply. Cancelling an annual plan stops future renewal, and the current annual term continues until it ends. Refunds for unused months of an annual term are handled under Sections 3 and 6 above.

08How to Request a Refund or Cancellation

Email info@docoreai.com within 7 days of the charge in question. Include your account email and a brief description of the issue. We'll review your request and respond within a few business days.

09Changes to This Policy

We may update this policy as our pricing and plans evolve — particularly as Pro and Enterprise subscriptions launch. Material changes will be posted here and communicated via email or an in-dashboard notice.

10Contact

For billing-related questions, contact us at info@docoreai.com.