Refund & Cancellation Policy

01General Policy

By subscribing to a paid DoCoreAI plan, you agree to the billing, cancellation, and refund terms set out below. Subscription fees are generally final once a billing cycle begins. Certain situations — such as duplicate charges or billing errors — may be eligible for a refund as described in Section 04.

All billing is processed securely by Stripe. DoCoreAI does not store, access, or retain your card details.

02The 60-Day Free Pilot

Every new DoCoreAI account begins with a 60-day free governance pilot — full feature access at no charge, limited to 1,000 prompts per day and one installation licence. A valid work email address is required. No credit card is required to start.

The free pilot expires automatically at 60 days and does not convert to a paid plan without your explicit action. Since no payment is collected during the pilot, there is nothing to cancel or refund.

We strongly recommend completing the full 60-day pilot before subscribing to a paid plan — by day 60, you will have measurable data on your token waste reduction and projected cost savings.

03Billing & Payment

• Startup, Team, and Scale plans are billed monthly at the start of each billing cycle via credit or debit card through Stripe.
• Enterprise plans are billed annually. Invoice and purchase order payment is supported in addition to card billing.
• Custom plans are billed on terms agreed individually at the time of contract.

Current plan prices are published at docoreai.com/pricing/. All prices are in USD. DoCoreAI will provide at least 30 days' notice before any price change takes effect for existing subscribers.

04Eligible Refund Scenarios

We will consider a refund in the following situations:

• Duplicate payments — you were charged more than once for the same billing period
• Billing errors — you were charged an incorrect amount or the wrong plan tier due to an error on our part
• Access-blocking platform issues — a DoCoreAI platform issue prevented you from accessing the plan you paid for, where the issue was not caused by your own environment, Python configuration, or network setup

Eligible refund requests must be submitted within 7 days of the charge in question — see Section 11.

05Non-Refundable Charges

Once a billing cycle begins, the subscription fee for that cycle is non-refundable — including usage already consumed, such as prompts processed, telemetry collected, or dashboard access during that period.

Refunds are not available for:

• Forgetting to cancel before a renewal date
• Lack of use — not using the product during a paid period does not constitute grounds for a refund
• Dissatisfaction with results below expectations set outside of DoCoreAI's published feature documentation
• Environment or configuration issues on the customer's side that prevented governance from activating

06Why There Is No First-Month Money-Back Guarantee

Many SaaS products offer a 7-day or 14-day money-back window. DoCoreAI does not — and here is the honest reason: DoCoreAI's value is not visible in 7 days.

The Token Prediction Engine requires a minimum of 14 days of real traffic to train. The first meaningful savings report is available at day 30. By day 60, you have a complete picture of what governance saves your team. A 7-day window would end before the product has had the opportunity to do what it is designed to do.

07Cancellations

You can cancel a paid subscription at any time from Account Settings. Cancelling stops all future billing. Your plan remains fully active until the end of the billing period you have already paid for.

For Enterprise annual plans, cancellation stops renewal at the end of the current annual term. Access continues until the term ends.

If you need assistance cancelling, contact us at [email protected].

08Account Status After Cancellation

When a paid subscription ends — either through cancellation or non-renewal — your DoCoreAI account is suspended. This means:

• The SDK stops governing LLM calls in your environment
• Dashboard access is disabled
• Cloud telemetry sync stops
• Your local SQLite telemetry database remains in your environment and is unaffected — it is on your infrastructure and under your control
• Cloud telemetry data is retained for 90 days after suspension, then permanently deleted unless you reactivate your account

To reactivate a suspended account, subscribe to a paid plan or contact us at [email protected].

09No Prorated Refunds

DoCoreAI does not provide partial or prorated refunds for unused time remaining in a billing cycle, except under the scenarios described in Section 04. Your access continues until the end of the paid period as described in Section 07.

10Annual & Enterprise Subscriptions

Enterprise plans are available on annual terms. The same general refund principles apply — subscription fees for a committed annual term are non-refundable except under the scenarios in Section 04. Cancelling an annual plan stops renewal; the current annual term continues until it ends.

For Enterprise customers on custom MSA terms, the refund and cancellation provisions in the MSA take precedence over this policy where they conflict. Contact [email protected] to discuss Enterprise billing terms.

11How to Request a Refund

Email [email protected] within 7 days of the charge in question. Include:

• The email address associated with your DoCoreAI account
• The date and amount of the charge
• A brief description of the issue

We will review your request and respond within 3 business days. Approved refunds are processed via Stripe and typically appear within 5–10 business days depending on your card issuer.

12Changes to This Policy

We may update this policy as our pricing and plans evolve. Material changes will be communicated via email or an in-dashboard notice at least 14 days before they take effect.

13Contact

For billing or refund questions, contact us at [email protected]. Billing is handled by the founding team — not a support ticket system.