Refund & Cancellation Policy
Effective Date: May 2025
1. General Policy
By subscribing to DoCoreAI’s services, you agree to our refund and cancellation terms outlined below.
At DoCoreAI, we strive to provide exceptional service and transparency. While all purchases are generally considered final, we understand that certain situations may necessitate a refund or cancellation. Below are the circumstances under which we may consider such requests.
Eligible Scenarios for Refunds
Duplicate Payments: If you've been inadvertently charged more than once for the same service, please contact us. Upon verification, we will process a refund for the duplicate charge.
Technical Issues: Should you encounter platform-related problems that prevent you from accessing or using the service as intended, we will assess the situation and may issue a refund accordingly.
We do not offer refunds once a service has been consumed — including prompt optimization, report generation, dashboard insights, or LLM judge tools usage.
Requesting a Refund or Cancellation
To request a refund or cancellation, please reach out to our support team at support@docoreai.com within 7 days of the transaction. Include your account details and a brief explanation of the issue. Our team will review your request and respond promptly.
Additional Information
Non-Refundable Items: Please note that certain services or promotional offers may be non-refundable. These will be clearly indicated at the time of purchase.
Policy Updates: We reserve the right to modify this policy at any time. Any changes will be posted on this page.
3. Exceptional Cases
Refunds may be granted only in rare cases such as:
- Accidental duplicate charges
- Technical errors during payment processing
- Billing issues clearly attributable to us
If you believe your case qualifies, please contact us at info@docoreai.com within 7 days of the charge.
4. Cancellations
You may cancel your subscription at any time from your account dashboard. Cancellations apply to future billing cycles and do not affect already-consumed or active services.
5. Refunds After Cancellation / Prorated Refunds
We do not offer partial or prorated refunds for unused time on active subscriptions. Access continues until the end of your billing cycle after cancellation.
6. Free & Limited Access Plans
We offer limited access to DoCoreAI’s features without requiring a credit card or upfront payment. This gives you a chance to evaluate our product before subscribing.
7. Contact
For any billing-related questions, reach out to us at info@docoreai.com.